FAQ
Questions people ask before installing
Install & use
Downloading, signing in and everyday usage.
Do I need to configure anything after installing?
No. Install, sign in with email or WeChat, and the client is ready with capabilities and credits — start chatting right away.
Which systems are supported?
A Windows 10 / 11 client is available today; macOS, Android and iOS are planned and progress is published on this site.
How is it different from a chat app?
A chat app gives you text. ZhinaoAI reads and writes files on your machine, runs commands, and produces deliverable Word, Excel and PPT files.
Does it work offline?
An internet connection is required because conversations and file processing rely on server-side capability, while your files are read and written locally.
How large a file can it handle?
Typical office documents, spreadsheets and code repositories are fine; for very large files, split the task into parts for better quality.
Credits & membership
Plans, credit grants and renewals.
When are monthly credits granted?
At the start of each billing period. Unused credits do not roll over to the next period.
What happens when credits run out?
Buy a top-up pack to continue, or upgrade to a higher tier. Top-up packs never expire.
What is the difference between annual and monthly?
Annual grants the full year of credits up front at a lower monthly equivalent; monthly renews each month and can be cancelled anytime.
Can I cancel anytime?
Yes. After cancelling, current benefits remain until the period ends and auto-renewal stops; purchased packs are unaffected.
Do you provide invoices?
Yes. Submit invoicing details in the console after payment and we will process it on business days.
Data & security
Files, conversation content and account safety.
Are my files uploaded to the server?
The client reads and writes files on your computer; only the content needed to complete the current task is processed. See the privacy policy for details.
Where is data stored?
Client data lives in its own local directory, isolated from other apps, and can be cleared at any time.
How is account security handled?
Sign-in uses a server-issued session and supports WeChat QR login. If something looks wrong, sign out of all devices and change your password in the console.
Who owns generated documents?
You do. You may use, modify and deliver generated content freely, provided the use is lawful.
Teams & enterprise
Collaboration and procurement.
Can a team use it together?
Yes. Team and enterprise plans provide seat management, separate invoicing and dedicated discounts — contact sales from the About page.
Can members be managed centrally?
Enterprise accounts support member management, credit allocation and usage audit; the sales team will propose a plan based on team size.
Is private deployment possible?
Enterprise customers can discuss private deployment and dedicated network access with our sales team.
Need more help?
Reach us through the channels on the About page, or review the terms of service.
Sign up and get 1000 credits to start
Trial credits are granted on sign-up with no card required. Download the client, sign in and start — membership and credits are ready automatically.
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